Matrix Solutions
Field ServiceReadyv0.16.116

Version …

Field Service

Assigned work, pooled tasks, service reports and site records.

Matrix Solutions

Service Report

Clear record of work completed, materials and next actions.

Report IDNew report
1

Service details

Identify the client, site and attendance.

2

Visit type and outcome

Select all that apply.

Call type
Outcome

Chargeable?

This records the technician's recommendation. Final invoicing remains an administrator decision.

3

Parts / materials used

Items installed or consumed during this visit.

Description
Quantity
6

Invoice work summary

Brief customer-facing description. This may appear on the invoice.

7

Work notes

Issue, findings, action, testing, feedback and further action.

8

Recommendations / handover

Advice given and items the client should consider.

9

Client acknowledgement

The work and outstanding actions have been explained.

Client signature
A

Photos / documents / links

Add evidence while completing the report. Photos and files are stored with the report.

Evidence: 0

Dispatch

My work

Assigned work and tasks available from the pool.

Expenses

Receipts & expenses

Capture receipts, mark them submitted, and clear paid items from your default view.

Uploaded:—
Submitted:—
Selected:—

Permanent records

Service report archive

Your reports and relevant historical records.

Safety

Lone Worker

Check in on a timer while working alone. A missed check-in or the panic button alerts your office automatically — this works even if the app is only open in the background.

Not checked in

Panic sends your last known location and alerts your office immediately, whether or not a check-in session is running.

Secure access

Sign in to Field Service

Use the account provided by your administrator.

Receipts & expenses

How to add a receipt

1. Add the receipt first. Choose Take Photo to photograph it now, or Choose Photo / Browse Files to select an existing image or PDF. No date, amount or other details are requested first.

2. Review the receipt. Once the receipt is attached, continue to the details screen and enter or check the information shown on it.

3. Link the task when relevant. Selecting a task automatically carries its client and task reference with the expense. Leave it as a general expense when it is not task-specific.

4. Submit. The original receipt is retained for reimbursement, month-end processing and optional client invoicing.

You will only see this guide the first time you use Receipts & expenses on this device.

Add receipt / expense

Capture the receipt first

Take a photo now or choose an existing receipt image/PDF. Details are entered only after a receipt has been attached.

No receipt selected.
Enlarged receipt

Expense record

Expense

Account settings

Signed-in account

My sign-in

Task alerts

Audio for genuinely new pool work or tasks assigned directly to you. Stored on this device.

Not temporarily muted
Display

Document appearance

Stored on this device.

Display troubleshooting

Scaling Lock

Keeps Matrix fitted to this device by reapplying the correct scale on launch, resume, focus and page changes.

Display calibration

Fallback only. Calibration is disabled while Scaling Lock is on.

Automatic sizing

Location access

Allow GPS for Field Service

iPhone or iPad — Safari

  1. Open Field Service in Safari.
  2. Tap the page menu beside the address bar.
  3. Open Website Settings.
  4. Set Location to Allow, then reload the page.

Android — Chrome

  1. Open Field Service in Chrome.
  2. Tap the site-information icon beside the address.
  3. Open Permissions.
  4. Set Location to Allow, then reload the page.

If Location is still unavailable, enable Location Services for Safari or Chrome in the phone’s main Settings app.

Recording mode

Real Time

Start and finish times and GPS are captured while the job is being recorded.

Account management

Add account

Passwords must contain at least 8 characters.

Client directory

Add client

Previous visits

Client history

Notice

Add login notice

Message from Matrix Solutions

Revisit

Provision revisit

P remains fixed unless manually changed. Unscheduled or blocked revisits require a target review date. Creating the RV auto-closes only the current visit; the task thread remains ongoing.

Task details

Task

My work

Work available

Dispatch

Create task

More details